I started getting calls from AIRTEL MOBILE that i need to pay unpaid bill of a mobile phone bill.
First i thought, it could be for my broad band connection or IPTV or even land line connection.
Today i received a legal notice from Ranvir Vats & Co Advocate & Legal advisor regarding a mobile connection no 9650 640 303 accout number 102-103496696 to immediately make payment or face action.
then i started ewceiving calls.
My wife got panicky,compelled me to go to AIRTEL MOBILE OUT LET.
We went to Jagat puri near Krishan nagar and checked status.
I asked...show me a copy of my application where i had asked for mobile connection of air tel,place or outlet name and since when this connection was asked and and then activated, verification report.
I am still awaiting reply..but heard that a particular DSA was very welknown for such things but is now closed.
I am waiting for written reply and then i will initiate action.
But i discussed this issue and was told that hundreds of mobile connections had been in existence on stolen or forged papers.
My suggestion...in case of similar situation..do not panick and share information so that proper course could be worked out.
Yeah, it's really shocking. We have even earlier heard of such instances.
ReplyDeleteregards
B S Vohra
I am also having a similar horrifying experience with Airtel. I have not been receiving signals at my residence since March last year. Their executives had visited my premises in April and July 2009 and had verified the complaint. They had promised that my grievance will be redressed within a week or ten days. Nothing happened. Meanwhile their advance rental of Rs.1000 for next two years became due some time in August-Sept. last year and this Airtel added to my bill making it somewhat around Rs.1300. This again got enhanced to over Rs.1500 with late payment penalty, etc. My compllaint of not receiving signals inside the house continued till October 2009 and this company withdrew the outgoing and income facility for non-payament of bills. I made them clear that as they have beenfound deficient in service for not days, weeks but for long eight months, I will not pay them any amount till this problem of mine is rectified land I am also compensated for bearing with the problem. Every time I had to rush out to my corridor as and when there was a call. Similarly, for making a phone call also, I was required to move out of the house at a place where I got signals. Like the above blogger, I was also sent a legal notice from Airtel's solicitors, Mr. Narender Kumar, and was given some time to pay the bill or face charges under various criminal sections including 420 for retention of sim card, etc. I took the matter with TERI, Airtel's Appellate Authority and Customer care people as also with the concerned Ministry in the GOI. Ms. Aarti Handa from Airtel's Appellate Authority insisted me that all other charges have been waived but I should make payment of Rs.375.41 immediately. She did not respond to my query 'If their total outstanding amount included Rs.1000 towards advance rentals for next two years. Last week this mail was sent to her and others including their lawyer for action at their end. Mean while, our Welfare Association's mail ID was hacked and despite of asking Ms. Aarti Handa to forward my own mail sent to her and others through my hacked Email ID, she did not respond. This is the state of affairs with this internationally known company, Bharti Airtel Ltd. TPS OBEROI, VICE-PRESIDENT, WELFARE ASSOCIATION G BLOCK HARI NAGAR, NEW DELHI-110058.
ReplyDeleteThere is an error in abbreviated name of Telecom. Regulatory Authority of India (TRAI). This has wrongly been written as TERI.
ReplyDeleteNo action has been taken by Airtel to provide any information.
ReplyDeleteI repeat...customer need to fill an application form.This ontains info about him and his signature.From where and when this connection was given to me and name of outlet,the name of person who actually accepted form and details of calls made.
But nothing has been provided so far,nor legal notice withdrawn.
What is the remedy available to me and customers like me who are required to pay for a connection,which they have never applied.