Mobile phone problems ?

I am also having a similar horrifying experience with Airtel. I have not been receiving signals at my residence since March last year. Their executives had visited my premises in April and July 2009 and had verified the complaint. They had promised that my grievance will be redressed within a week or ten days. Nothing happened. Meanwhile their advance rental of Rs.1000 for next two years became due some time in August-Sept. last year and this Airtel added to my bill making it somewhat around Rs.1300. This again got enhanced to over Rs.1500 with late payment penalty, etc. My compllaint of not receiving signals inside the house continued till October 2009 and this company withdrew the outgoing and income facility for non-payament of bills. I made them clear that as they have beenfound deficient in service for not days, weeks but for long eight months, I will not pay them any amount till this problem of mine is rectified land I am also compensated for bearing with the problem. Every time I had to rush out to my corridor as and when there was a call. Similarly, for making a phone call also, I was required to move out of the house at a place where I got signals. Like the above blogger, I was also sent a legal notice from Airtel's solicitors, Mr. Narender Kumar, and was given some time to pay the bill or face charges under various criminal sections including 420 for retention of sim card, etc. I took the matter with TRAI, Airtel's Appellate Authority and Customer care people as also with the concerned Ministry in the GOI. Ms. Aarti Handa from Airtel's Appellate Authority insisted me that all other charges have been waived but I should make payment of Rs.375.41 immediately. She did not respond to my query 'If their total outstanding amount included Rs.1000 towards advance rentals for next two years. Last week this mail was sent to her and others including their lawyer for action at their end. Mean while, our Welfare Association's mail ID was hacked and despite of asking Ms. Aarti Handa to forward my own mail sent to her and others through my hacked Email ID, she did not respond. This is the state of affairs with this internationally known company, Bharti Airtel Ltd.

TPS OBEROI,
VICE-PRESIDENT,
WELFARE ASSOCIATION G BLOCK HARI NAGAR,
NEW DELHI-110058.