NO ONE IN MTNL CARING ABOUT LONG PENDING GRIEVANCE

MOST URGENT PLEASE

Shri Rajiv Goel

Sr. Vice President (RA)

Mahanagar Telephone Nigam Ltd

Room No. 705-706, 7th Floor,

Mahanagar Doorsanchar Bhawan,

Jawahar Lal Nehru Marg,

New Delhi-110002

Tel: 23235727

Fax: 23236314

Email: svpraco@bol.net.in April 14, 2010

Dear Sir,

Enclosed herewith is my letters regarding long pending complaint regarding no network/signals on my Mobile Dolphin No.9868130983. The letter is self-explanatory. Most surprising thing in your customer care system is that the complaints lodged on four different days at 1503 get automatically okayed by your Technical Wing. The feed back by them is passed on by them to 1503 and the complaint is treated as 'attended to' though actually nothing is done and the complainant suffers for long periods. Copies of the complaints mailed to Sr. Officers of MTNL including GM's Office could not be of any help. Bill for last month has been received and customer, Mrs. Surinder Kaur Oberoi, has no escape but is expected to make payment within the due date.

You are requested to kindly have the matter looked into. Actually the complaint of not receiving calls and not being able to make calls is pending for over two weeks but formal complaint with 1503 was made on April 2, 2010 and thereafter several complaints have been lodged on line. All this has been of no avail as till date, i.e., April 14, 2010 this long pending complaint remains unattended and the reasons have also not been conveyed for all these days.

Thanking you and awaiting quickest possible action from your office,

Yours truly,

TPS OBEROI, VICE-PRESIDENT, WELFARE ASSOCIATION G BLOCK HARI NAGAR (Regd.No.S-9571), WZ-208. ST.NO.15, G BLOCK, HARI NAGAR, NEW DELHI-110058, Tel. 25530483, 9015152976, E mail : wagblockharinagar@gmail.com

Discom turns to crime, pulled up

New Delhi, April 13 -- If you have been paying your electricity bills regularly and yet find power company officials at your doorstep for inspection of meter, beware.

Discom BSES Rajdhani (BRPL) has just been found guilty of falsely implicating a South Delhi consumer after framing up a power theft case.

The capital's power regulator has fined BRPL Rs 1 lakh for the criminal act and also for destroying evidence and deliberately harassing the consumer.

Besides, one of the company's area managers have been imposed with a personal penalty of Rs 5,000, to be deducted from his salary while the customer will get Rs 20,000 as compensation.

The Delhi Electricity Regulatory Commission directed BRPL to instruct its employees to "desist from doing any illegal, unwarranted action" and be careful during inspections.

Vasant Kunj resident Suresh Sharam, who won the battle against the city's biggest discom that services 70% of Delhi, said incidents like this were rampant.

"The confidence with which they framed the case step by step was proof enough that they are used to doing this," he said.

He said one fine day last year, a team of discom officials reached his house and demanded to inspect the electricity meter saying they had enough information to prove that Sharma was stealing electricity. The inspection happened in the absence of Sharma or any adult member of the family, as is the law.

Sharma's minor son stood watching as the officials tore out the meter, hit it with hammer and rods to plant some marks of "tampering" and then claimed that the meter was tampered, Sharma told the electricity commission.

"They basically wanted me to cough up money," Sharma, an MNC executive, said.

With thanks : source : Hindustan Times & Yahoo India. Detailed news can be viewed from the link in headline above.

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Implementing Project Jeevan Soon, Pay Your Water, Power Bill On Cellphone

More than a year after offering citizen-centric services through its portal called Jeevan, the Delhi government is set to step into the next leg of the project: accessibility through mobile phones.

The government is now looking at integrating the 73 services offered through Jeevan with mobile phones.

To begin with, citizens will be given cellphone updates on the status of their applications related to Employees' Provident Fund (EPF).

"Once the application is put in through the centre, an applicant will be given regular updates on its status, the various channels that it goes through, and the date on which the PF cheque would arrive," A K Singla, project head for Jeevan, said.

The service on cellphones would be in place by next month, Singla said.

Besides the usual services of paying water, electricity and BSNL phone bills, the service related to accepting EPF forms is one of the new services added to the existing system. These included applications related to the Bed and Breakfast scheme, payment of bills of IGL pipedgas connections and matters related to the Drug Comptroller's office.

DETAILED NEWS CAN BE VIEWED FROM THE LINK IN HEADLINE ABOVE.

With thanks : source : IndianExpress

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Surprise Test For Delhi Motorists

And you thought you know all the rules of traffic just because you hold a driving licence! The road ahead is full of bumps for Delhiites to whom breaking traffic rules has become second nature.

The Capital's residents holding valid driving licences registered in the state will be in for a surprise check of their knowledge about traffic laws and driving rules in the coming days.

After endless challans , traffic- awareness initiatives and advertisements, the Delhi Traffic Police recently came up with the idea to correct -- hopefully -- the common flaw with city motorists: little knowledge about traffic rules.

Every few days, a draw of sorts of motor vehicle licence holders will be conducted.

Whoever's name is picked, he or she will be called in for a surprise test.

In the test, the licence holders will have to answer some of the most basic questions related to the Motor Vehicle Act and other road safety laws, his or her general awareness about the traffic laws while driving and possible reaction to different traffic scenarios.

DETAILED NEWS CAN BE VIEWED FROM LINK IN HEADLINE ABOVE.
With thanks : Source : MailToday
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Fix Time Limit For Response Under RTI

Chief information commissioner Wajahat Habibullah has advised the chief vigilance commissioner to fix time limits for getting responses from departments whose officials are being investigated by it.

"CVC may consider fixing time limits for responses by various departments to whom complaints are referred for investigation and report," Habibullah said in his order.

Habibullah offered the "advice" to Pratyush Sinha, chief vigilance commissioner, under section 25 (5) of the RTI Act "so as to bring the exercise of the functions of the CVC into greater conformity with the spirit of the RTI Act".

The CIC was hearing the plea of Anjani Bhushan who had sought to know from CVC the details of inquiries conducted against an employee of United India Insurance, but could not get them as the probe was still going on at the time of filing the application.

With thanks : Times of India

Detailed news can be viewed from Link in headline above.

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Wishing you a very Happy Baisakhi

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BHAGIDARI MEETING ON 23 rd APRIL 2010

TO DAY i went to dy.commissioner east office in connection with my tatkal passport as a VERIFICATION CERTIFICATE IS needed.
I came to know about above meeting for preet vihar area.
During bhagidari meetings..suggestions have been made that a small group of bhagidars be entrusted with a problem which has defied solution over couple of years.
To hold meetings area wise is an excellent idea. Now officers shall have to be specific in action taken report.
The crime rate and police apathy need to be looked into in a detailed manner.
We must know what is the schedule of installation of CCTV CAMERAS ON IMPORTANT TRAFFIC SIGNALS.
WE ALSO NEED TO BE BRIEFED WHY FOOTH PATHS ARE NOT MEANT FOR WALKING ALONG NAGRAJ MUNI MARG FROM SHAKARPUR T POINT TO PREET VIHAR NEW DELHI 110092...G BLOCK.
Further, i must compliment police authorities for establishing preet vihar thana near durga mandi.A senior officer must be available so that staff attached to SHO do not refuse to accept letters even from SDM PREET VIHAR. A board need to be put up to indicate status of FIRS lodged say over six months.
Again i thank commissioner police for establishing police stations for preet vihar area.

kk ghei

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Price Watch: A Weekly Comparison Of Prices Of Essential Food Commodities On Sale At Kendriya Bhandar

Sugar prices have climbed down by a rupee from last week to Rs 33.50 this week at Kendriya Bhandar. However, the retailers did not lower down prices at their end.

With thanks : Source: Hindustan Times : Link in the Headline above.

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DDA Asked To Compensate Rs.15,000 To RTI Applicant

BY IANS :

NEW DELHI - The Central Information Commission (CIC) has asked the Delhi Development Authority (DDA) to pay Rs.15,000 as compensation to an RTI applicant who suffered because the housing agency provided the information after a delay of about four months.

The decision came on an application filed by Govind Prasad Aggarwal, a resident of Haryana, who had sought some information under the Right to Information (RTI) regarding a DDA flat in Mayur Vihar area of east Delhi.

Aggarwal had filed the RTI application Feb 29, 2008 but got information only after July 28, 2008.

Under the RTI Act, information is required to be provided in 30 days time. In other words, the information should have been provided by the end of March, 2008. However, there was delay of about four months, Information Commissioner M.L. Sharma noted in his order last month.

It is clear that this matter has passed through the hands of several officials, and, therefore, it is difficult to determine individual responsibility for the purposes of imposition of penalty under the RTI Act. The fact, however, remains that there has been delay of four months in responding to the RTI application, Sharma observed.

The DDA officers vehemently opposed compensation stating that the matter involved several departments/offices of the DDA, which naturally took time.

They also plead(ed) that delay was not deliberate…was inherent in the situation…The explanation given by the DDA officers is not found to be satisfactory. The appellant pleads that this has caused him detriments and he requests for compensation, Sharma said.

Delay of four months has occurred in supply of information to the appellant and thereby the appellant has suffered detriment… On a thoughtful consideration of the matter, we are of the opinion that the ends of justice will be met if compensation of Rs.15,000 is paid to the appellant, Sharma directed.

With thanks : source : Taragana

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Lawmakers Ticked Off For Illegal Construction

A Minicipal Corporation of Delhi ( MCD) report has found that nine municipal councillors and two legislators live in buildings in the Capital that have illegal constructions.

Either the lawmakers or their families own these buildings. The report said that the illegal constructions in these 11 instances are non compoundable one that cannot be legalised even by paying a penalty.

In eight of these cases, the MCD said it had during routine inspections in the past failed to detect the illegal portions and did not record the irregularities.

In the remaining three, the MCD didn't demolish illegal additions even though it had booked them, the report added.

Click On Image For Large View

The damning report was last month submitted to Lokayukta Justice Manmohan Sarin. The Lokayukta deals with the conduct of elected representatives.

FOR DETAILED NEWS, PLZ CLICK THE HEADLINE ABOVE.

With thanks : Source : Mail Today

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