MOST URGENT PLEASE
Shri Rajiv Goel
Sr. Vice President (RA)
Mahanagar Telephone Nigam Ltd
Room No. 705-706, 7th Floor,
Mahanagar Doorsanchar Bhawan,
Jawahar Lal Nehru Marg,
New Delhi-110002
Tel: 23235727
Fax: 23236314
Email: svpraco@bol.net.in April 14, 2010
Dear Sir,
Enclosed herewith is my letters regarding long pending complaint regarding no network/signals on my Mobile Dolphin No.9868130983. The letter is self-explanatory. Most surprising thing in your customer care system is that the complaints lodged on four different days at 1503 get automatically okayed by your Technical Wing. The feed back by them is passed on by them to 1503 and the complaint is treated as 'attended to' though actually nothing is done and the complainant suffers for long periods. Copies of the complaints mailed to Sr. Officers of MTNL including GM's Office could not be of any help. Bill for last month has been received and customer, Mrs. Surinder Kaur Oberoi, has no escape but is expected to make payment within the due date.
You are requested to kindly have the matter looked into. Actually the complaint of not receiving calls and not being able to make calls is pending for over two weeks but formal complaint with 1503 was made on April 2, 2010 and thereafter several complaints have been lodged on line. All this has been of no avail as till date, i.e., April 14, 2010 this long pending complaint remains unattended and the reasons have also not been conveyed for all these days.
Thanking you and awaiting quickest possible action from your office,
Yours truly,
TPS OBEROI, VICE-PRESIDENT, WELFARE ASSOCIATION G BLOCK HARI NAGAR (Regd.No.S-9571), WZ-208. ST.NO.15, G BLOCK, HARI NAGAR, NEW DELHI-110058, Tel. 25530483, 9015152976, E mail : wagblockharinagar@gmail.com
