For faster services, Raj Niwas grievance cell goes digital

Wed, Mar 3

The Listening Post grievance cell at the Raj Niwas is the latest to have gone the digital way to enhance its services.

The complaint redressal cell takes in complaints related to security, law and order, traffic violations, encroachment, deficiencies in civic services and violation of building bylaws. It also promises to address civic issues within 48 hours and is the last resort of sorts for administrative apathy faced by government departments.

The complaints were being addressed manually till the last year, Secretariat officials say with the process digitised now the redress levels are high at 80 per cent and satisfaction levels average at 50 per cent.

The Listening Post is also the only complaint redress system in the country that has received ISO certification.

"The Listening Post, which was till last year BIS-ISO-2000 certified, has now been upgraded to ISO-9001-2008," Ranjan Mukherjee, officer on Special Duty to the L-G, says.

"Citizens have fours ways of lodging their complaints at the grievance cell — email, post, phone or personally visiting at the Raj Niwas. The minimum redress time is 48 hours," O P Vats, one of the four members of the Listening Post says.

Most complaints are received over the phone, he says. While complaints often turn out to be hoax calls, the Raj Niwas has a record of 2,500 complaints registered and redressed in 2007, and a count of 3,400 complaints in 2008.

Sachin Tyagi, another member of the Listening Post, says most complaints are about unauthorised constructions, especially from "people (who) are jealous of their neighbours and complain".

The calls are received through an automated mechanism, after which they are translated into text and fed into a website, which is also accessible to all. Each complaint is given an individual registration number through which the complainant can track original or subsequent complaint. "The complainant can check the status of his complaint online using the registration number provided to him at lggcdelhi@nic.in," says Sandeep Nandal of the cell.

Complainants can call from Monday to Saturday from 9.30 am to 6 pm on: 23970003, 23970004, 2395005, 23942664 and 155355.

All departments, including the Delhi Police, Municipal Corporation of Delhi, New Delhi Municipal Council, Public Works Department, Delhi Development Authority, have their own complaint cells. The complaints received by the Listening Post are forwarded to these cells.

Express News Service

with thanks to source : taken from : http://in.news.yahoo.com/48/20100303/814/tnl-for-faster-services-raj-niwas-grieva.html

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We are waiting for what

There have been plenty of issues raised in this august forum. MCD, DDA, DELHI ADMINISTRATION and all of us must react...but there appears to be silence...silence which is more loud than the loudest noise.MCD is not reacting or punishing the guilty officers who according to admission by SE I OF SHAHDARA South zone are responsible for 27 encroachments in Madhuvan alone on public land.
The issue of subdivision of SHOPS allotted by DDA(but now being maintained by mcd) has been raaised. This means defrauding of government with the collusion of politicians at local level,police and MCD.
I am really astonished why SUE MOTO action is NOT taken.
I strongly believe no party whether congress or bjp etc will encourage such type of loot.
I WONDER WHEN OUR LOCAL REPRESENTATIVES of preet vihar and madhuvan will wake up.
Please note the patience of law abiding citizens is running out.
KINDLY BE ON THE SIDE OF truth.
kk ghei

DTC has been least concerned about the genuine grievances

DTC has been least concerned about the genuine grievances relating to public transport requirements of residents. Over 20 colonies which are over sixty years' old located at Jail Road have time and again been requesting DTC to provide direct bus service to important destinations including Railways Stations, Central Secretariat, Connaught Place, Nehru Place, Delhi Sectt. It is the political pressure that works at DTC headquarters. No matter howsoever genuine your problems may be, DTC will give vague excuses for not providing direct bus service to colonies very much needing this service.

TPS OBEROI,
VICE-PRESIDENT,
WELFARE ASSOCIATION G BLOCK HARI NAGAR,
JAIL ROAD,
NEW DELHI-110058,
wagblockharinagar@gmail.com

Terror by Monkeys and Stray Dogs in the Shahdara village area

The Monkeys in groups and stray Dogs are roaming in the village area of Shahdara.The life in Shahdara village is very grim i.e. bad to worst due to terror of Monkeys and stray Dogs because monkeys attacked and bitted several residents in the area like Doonger Moh.,Trunk wali gali,Chota bazar etc. It may cause loss of life,similar to incident where we lost one of the Deputy Mayor MCD Sh. Wazava last year. The Stray Dogs are also bited the residents and causing terror in the area. Therefore it is requested to our DC (Shahdara South Zone) for taking suitable action and monkeys and dogs be removed from the area at once to avoid damage the life of people.

We have already given written request on 15 Feb,10 to our commissioner MCD and Mayor MCD and many more but still waiting for suitable action.

Rajesh Agrawal

DERC PERSONAL HEARING 10TH MARCH 2010

I have just now received invitation to participation in hearing on 10 th march. We have to prepare from this very moment onward. Kindly advise any electricity failure during say last sic months...more than SIX HOURS..any failure lasting THREE HOURS and any no current complaint pending beyound four hours.

Also confirm if karkardooma meeting was minuted and minutes received by any one of you. NIRMAN VIHAR BSES AND RWAS i have recorded verbatim stretching over three hours. KINDLY DO YOUR BIT and leave rest on GOD.

K K Ghei

Worldwide hits on RWABhagidari blog

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with best regards

B S Vohra
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Happy Holi

May all the seven colours of RAINBOW brighten your
and your familie's life with Happiness.

Wishing you a very Happy Holi.

B S Vohra
RWABhagidari blog
www.RWABhagidari.blogspot.com

We the citizens of delhi

Joint family system has broken down giving rise to nucleus families. It is the neighbours who rush to help when suddenly some one is ill and need to be rushed to hospital. When staying in East Of Kailash for more than thiry years, we at RWA level or at neighbour hood level knew when some is ill,confined to bed or crippled by incurable disease or event of death.

But in a colony like Madhuvan, near preet vihar new delhi 110092, only snobishness prevails. I remained at helm of affairs as honourary secretary of our dochbs society as well as member of MC, but i could not cange any thing.

Way back in 1995, my mother expired in a hospital located in Gurgaon. I brought her body to Madhuvan and no body came to my rescue to take body inside. The labourers working for construction just oppposite to our home helped me to bring my mother inside.

Plenty of white collared persons cannot afford medication due to high cost. They suffer because non knows and their self respect prevent them to stretch their hand. What can we do for such persons who are confined to bed or when some body has died in neighbour hood or to organise medicine distributions as we throw these when expiry date is over.

I do not know answer to these questions.

I really get depressed to notice our in action even when somebody merges storm water drain in his plot or when even rwa or society merges public road in their plot. MCD fails to act due to our in actions.

CAN WE CORRECT THIS SITUATION ?

K K Ghei

BRPL Playing Games

Having received inflated power bills from BRPL for months of June 2009 to September 2009 I applied to them for refund as per scheme announced by them. I made a written complaint on 3-12-09 for refund duly receipted by them. I receive a letter from BRPL on 14-1-2010 to give consent for installation of a check meter. I give my consent in writing on 16-1-10 duly receipted by them on 16-1-2010. Surprising I receive another another letter from Mr Bishwajit Biswas DGM (B), Alaknanda one month later dt 20-2-10 received on 25-2-10 by me that on 8-1-2010 , eight days before I gave my consent to install a check meter on 16-1-2010, he sent a person to install the meter and that I refused this to be installed at our premises.

This is the height of manipulations by BRPL and the extend they go to twist facts. I do hope hope they install check meter.

Mrs. Manmohan Kaur

CRN No. 2510037475

36, Shivalik Aptts,

Alaknanda, Kalkaji

New Delhi-110019

Submitted by
Mr. Gurcharan Singh
26031233

9868720993

DTC fails the commuters

News Story Submitted earlier to the RWA Bhagidari blog by Mr. Lalit Mohan Sharma, Gen. Secy., RWA Vishwas Nagar, published in Hindustan times dated 26th Feb, 2010

With thanks to : Hindustan Times

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DERC Public Hearing

Dear Mr Ghei Sir,

It is very sad that a learned person like you is absent on the day of hearing at DERC. We missed you a lot. I was thinking that you might have some other urgent piece of work that’s why you had not attended the hearing. Now only I came to know that you did not get invitation. It was (I think) due to yours not quoting your address in your objections or may be DERC people did not find your address in the letter that you had e-mailed them.

Sir your name was there in the list, but in address column only your e-mail ID was given and this information (list of persons filled objections with their addresses) was also available on DERC website.

Many of us including me, who filed the objections, received invitation from DERC by speed post on 19-2-2010. Hearing held on 23rd for RWAs, on 24th for Industrial /Commercial Associations and on 25th for NGO /Govt Bodies.