I purchased a Dishtv connection on 06/11/2006 through Paras Image Associates, Preet Vihar, which was activated on 17/11/2006. Since then I have been paying the quarterly/half-yearly subscription regularly, and my renewal date has always been 17th of the respective month. Lately, I paid half-yearly subscription of Rs.2,000/- vide Paras Image receipt No.052 dated 07/11/09 for period 17/11/09 to 16/05/10.
From first week of April, I started getting SMS messages, message on the TV screen that my subscription was due on 26/04/10. I was surprised, and contacted Paras Image, who after checking with Dishtv, told me that we ordered on 09/12/09 the paid UTV channel @ Rs.28/- per month charge, and the due date was advanced to cover the rental of the channel. It was a shock, as neither I nor any member of my family ordered al-a-carte' UTV channel. I contact Paras Image again and also Customer Care of Dishtv and explained that no one from my family order the paid UTV channel. After a protracted discussion, they revised the subscription date to 06/05/10. In order to avoid any hassle, I accepted that date.
In the meantime, I paid my subscription of Rs.3,200/- (for ten months, two months free under a Dishtv shcme) for period 07/05/2010 to 06/05/2011, vide Paras Image receipt No.002 dated 24/04/2010. It was the shock of the day, when I received a message from Customer Care of Dishtv that as per their daily billing process my renewal due date was 01/05/2010. Now, no one is prepared to listen to me. 'My Account' on TV screen says subscription due date is 06/05/10, email received from Customer Care (Mr Ankit Jain) on 26/04/10 also confirmed that the renewal date was 06/05/2010. On every step, there is contradiction in their statements; no one is prepared to listen. I am sure, there would be many more Dishtv customers like me who are suffering in the hands of Dishtv. Dishtv management should look into this dictatorial attitude of its staff.
+91-98104 02897
