Friday, June 24, 2011

TATA PHOTON PLUS - my worst experience to surf the net



On 22nd June at 6 pm i purchased Tata Photon Plus, the device for Internet Surfing @ Rs. 1800/-. The brouchure offered maximum speed of  upto 3.1 MBPS at Rs. 950/- per month. In these TWO days, to my shock, the speed actually received was as below and that too after 3 times problem resolution :

PURCHASED on 22.6.2011 evening 6 pm  SPEED ACHIEVED
Date time download upload
22.6.11 11.27 pm 0.25 mbps 0.17 mbps

11.30 pm 0.53 0.16

11.32 pm 0.61 0.15
23.6.11 3.30 pm 0.16 0.28

3.32 0.15 0.09

3.34 0.15 0.16
after settings with 1800 266 121 4.55 pm 0.46 0.15

4.58 0.42 0.17

5.00 pm 0.52 0.21

7.00 0.25 0.08
7.02 pm 0.17 0.28
http://www.speedtest.net/result/1354652801.png 9.27 pm 0.17 0.28
http://www.speedtest.net/result/1354774958.png 10.56 pm 0.08 mbps 0.15
http://www.speedtest.net/result/1354781779.png 11.01 pm 0.04 0.31
http://www.speedtest.net/result/1354807904.png 11.21 pm 0.23 0.12
COMPLAINT NO.269490147



24.6.11



after settings with complaint at 11.45 am



http://www.speedtest.net/result/1355537600.png 11.48 am 0.38 mbps 0.14 mbps
http://www.speedtest.net/result/1355756018.png 3.50 pm 0.06 mbps 0.09 mbps
COMPLAINT NO. 269573221



http://www.speedtest.net/result/1355764106.png 3.55 pm 0.07 mbps 0.20 mbps
closed with error 3.58 pm 0.04 mbps 0.
http://www.speedtest.net/result/1355772985.png 4.04 pm 0.06 mbps 0.14 mbps
COMPLAINED via mail for buy back to : customercare.delhi@tatatel.co.in



COMPLAINED on Tata Indicom site for Buy Back to : https://www.tatatele.in/ComplaintTracking System/NonTataIndicomComplaintAction.do
vide complaint number 305264 for Buy Back.




After another troubleshoot directly backend :



http://www.speedtest.net/result/1356116930.png 8.58 pm 0.40 mbps 0.26 mbps
http://www.speedtest.net/result/1356122576.png 9.00 pm 0.27 0.19
http://www.speedtest.net/result/1356124507.png 9.02 0.41 0.19
http://www.speedtest.net/result/1356283269.png 11.10 pm 0.11 mbps 0.36 mbps
http://www.speedtest.net/result/1356316680.png 11.23 pm 0.11 mbps 0.13 mbps
http://www.speedtest.net/result/1356320570.png 11.26 pm 0.06 mbps 0.08 mbps

It seems to be clear cut CHEATING with the consumers. Toll Free Number1800 266 121 informed me that if you are not satisfied, the device will be taken back by the company. But another executive informed that they will offer an average speed of 256 kbps. which is nowhere written on the brouchure which says speed upto 3.1 MBPS.

If any of our readers feel cheated by TaTa Photon plus, please feel free to contact us for a combined action through CONSUMER COURT.


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