WELFARE ASSOCIATION G BLOCK HARI NAGAR
(Regd.No.S-9571)
WZ-208. ST.NO.15, G BLOCK, HARI NAGAR, NEW DELHI-110058
(TELEFAX: 25530483, 9015152976, Email: wagblockharinagar@gmail.com)
Dr. Dharam Prakash URGENT PLEASE
CDMO(West Distt.)
Deptt. of Health & FW, Govt. of NCT of Delhi July 29, 2009
Paschim Vihar, NEW DELHI REMINDER 1: February 3, 2010
SUB: DELAY IN ISSUANCE OF INDENTED MEDICINES AND OTHER GRIEVANCES OF MEDICAL CARD HOLDERS ATTACHED WITH DELHI GOVT. DISPENSARIES - NO ACTION DURING LAST SIX MONTHS ON URGENT ISSUES
Dear Sir,
After submission of our letter dt. July 29, 2009, patients visiting Delhi Govt. Dispensaries in West Delhi, specially the ones attached to Tihar Complex Dispensary, have not found any improvement. Immediate action is requested on the long pending grievances including delays of over two weeks in getting the medicines prescribed by Medical Specialists of Hospitals after submission of documents to the concerned pharmacists in the dispensaries.
As you are aware, after Government of Delhi declared Medical Cards compulsory for its employees including teaching cadres in the Deptt. of Education, there has been quantum jump in the number of card holders including their family members registered with each Delhi Govt. Dispensary. There are over 700 cards with Dispensary at Tihar Complex.
There have been instances where serving as well as retired employees evince their preference for a particular Dispensary due to its known better service. An example of this has been the Dispensary at Tihar Jail Complex. The MOI and the supporting staff are dedicated towards their responsibilities, prompt in providing service to the visting patients and all of them are soft spoken. These qualities are not only winning the hearts of existing OPD patients but are also attracting new Medical Card holders who have been registering with this Dispensary from far flung places.
At times it is noticed that the staff, specially the pharmacists, have not been able to cope up with the rush. This results in long delays and the medical card holders are required to visit the Dispensary repeatedly after submission of papers for the medicines to be indented. In an earlier communication, the Association has brought to your notice the cumbersome procedures existing in the system for getting the medicines prescribed by Medical Specialists of Delhi Govt., Central Govt. as also private empanneled Hospitals.
The Dispensary located at an isolated secured place within the Tihar Jail complex has no facility around for getting the photocopies of Medical Cards and Prescription Slips of MOI as also the Hospitals. The patients, despite of their serious ailments, have no option but to get the needful done from nearest Janakpuri shops for which there is no public transport or rikshaws. Patients, not owning conveyance, walk this long distance.
The delay in issuance of indented medicines is also caused when the papers get delayed at the Dispensary due to one of the two pharmacists deputed for other duties by your Deptt. or one of them proceeding on leave in emergency conditions. MOI have not been authorized to issue ‘Chemist Authority’ for urgently required medicines for the period these are received from DDUH and issued. The authorized chemists have also been responsible in these delays as they do not deliver the indented medicines/perfect substitutes within the permissible time as agreed to by them with DDUH. The sufferer in all such circumstances has been poor patient who has no option but to go on visiting the Dispensary and enquiring about medicines prescribed by specialists which are required to be taken urgently. Your Deptt. is requested to come to their rescue to overcome sufferings by urgently introducing computers and simplifying the existing procedures where pharmacists have to visit DDUH frequently.
In CGHS Dispensaries, to overcome the above mentioned procedural problems, computers have been introduced which save time and avoid paper work. All print-outs in duplicate giving names and quantity of medicines prescribed by Dispensary Doctors and the Hospital Medical Specialists, marked ‘D’ for delivered and ‘I’ for indented, Chemist Authority authorizing patients to instantly take urgently required medicines from designated chemist, CGHS Medical Store authority for very expensive medicines/injections, etc. for home delivery, and permission for getting tests, X-rays, etc. from approved labs are taken by doctors after centralized registration of card holders. Entire record of each patient is saved in the system and on repeated visits the doctors are not required to re-enter medicines prescribed for longer durations as the previous record is accessed and fresh print command for issuance/indenting of medicines is given.
Copies of this letter are being faxed/posted to Mr. J.P. Singh, Principal Secretary, and Dr. Narender Singh, MS, DDUH, for urgent action at their end. They are requested to kindly have the grievances of medical card holders looked into and issue instructions to all concerned officers for implementing their orders. Association will provide desired assistance.
Thanking you and awaiting acknowledgement and a reply to this letter,
Yours truly,
(TPS OBEROI),
Vice President
Copy for information and MOST IMMEDIATE ACTION to: Mr. JP Singh, Principal Secretary., Deptt., of Health, Medical Superintendent, DDUH, CMOI, Tihar Complex Dispensary, and Grievance Cell, at Dte. Of H&EW, Kadkardooma, Delhi.
