Consider this: a resident of East Delhi, decides to buy desert coolers for his house. An acquaintance directs him to a shop in North Delhi where he can purchase them at low prices. The shopkeeper there, however, suggests he go to his delivery shop in Northwest Delhi. There, he buys three coolers.
Ten days later, two coolers stop working. The buyer is, however, in two minds on whether he should lodge a consumer complaint. The money and time spent fighting the court case could amount to more than the compensation he gets from the court after winning the legal battle.
All aggrieved consumers deciding against filing complaints for such reasons may now change their minds. The Delhi Consumer Commission has made it clear that consumers can approach any of the 10 consumer courts in the city according to their convenience, and the relief granted to them by the court cannot be quashed on the issue of territorial jurisdiction.
In a significant verdict, Commission president B A Zaidi held that a consumer with a complaint of service deficiency and/or unfair trade practice can approach a forum in any of the city districts, all of which are legally empowered to grant him relief in accordance with the Consumer Protection Act.
"Every district forum in Delhi is competent to take cognizance of a consumer complaint if the complainant resides or works for gain within the territory of NCT of Delhi," the Commission ruled.
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with thanks : Indian Express
