Hundreds visiting regional transport office Surajmal Vihar have to return without their licences as usually the internet server is down.
SUrajmal Vihar RTO office, located at CBD ground is one of the largest in the area. It caters to the residents of Ghazipur, Gandhi Nagar, Krishna Nagar, Anand Vihar, Old Seelampur, Mandawali, New Shahdara, Geeta Colony, Vivek Vihar and Jheel for licences and new vehicle registration.
But the office server is mostly down, causing inconvinience to visitors. Jatin Shah, a resident of Vivek Vihar, who has bought a new car said, "I have been coming to this office for a week and every time, I get the same excuse that there is some technical fault in the server. After eight days, I am still paying fine for not getting my car registration certificate."
Besides the network issue, this office doesn't have enough space for conducting driving test prior to issuing of licence. People, who have applied here for driving licence had to go through a tough process as all the counters remained closed for a week because of network problem. "We all are working and can't waste time like this. This is the only reason why we rely on touts, who are easily available at the main gate," said a visitor.
RWAs have also raised this matter but to no avail. BS Vohra, president, East Delhi RWAs Joint Front said, "People come here and stand in long queue and leave empty handed. It's authority's mistake but common people like us are suffering."
Rakesh Kumar, Motor licensing officer says, “There is some problem in our UPS system and for that we have written letters to the Delhi Transport infrastructure Development Corporation and they assured us that the problem will be solved by this week.”
with thanks : Jagran City plus : Link
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