The
Secretary
Delhi
Electricity Regulatory Commission
Viniyamak Bhavan, C-Block
Shivalik, Malviya Nagar
New Delhi -110017
Viniyamak Bhavan, C-Block
Shivalik, Malviya Nagar
New Delhi -110017
Sub:
PUBLIC HEARING ON THE 8/10/12 FOR
CONSUMER AND TARIFF HIKE
Dear
Sir,
We would
like to submit that since the Consumer is never considered as sovereign as in
the rest of the Planet inhabited by Mankind and the Honourable DERC uses all
the tools at its disposal to extort money under one garb or the other and thus
under these circumstances there is no JUSTICE to us .
A) Consumer Grievousness and Redressal Regulations 2011:
We would
like to humbly suggest the Consumer if not attended under the following is
nothing but a MIRAGE thrown to the Public to complete your official
requirements of the Public Notice so that you could press with your hidden
agenda for the coterie who has to be benefited from this loot from the 1.5crore
+( As per the CM media presentation some time back) resident of Union Of Delhi.
It is
imperative that the Honourable Commission incorporate the following in their
Policy first
Our Vision
Consumer
Sovereignty.
Our Mission
To be an
effective national coalition of consumer protection groups so as to provide
thrust to common issues affecting consumers.
Aims & Objectives
- Influencing policies, legislation and administrative framework towards promoting consumer interests.
- Empowering consumer protection groups to work towards strengthening the civil society in the democratic system of the country.
One of
the major concerns of CCC has been Good Governance. CCC had accordingly
launched a National Campaign on Citizens’ Charter in July 1996 for implementing
the principles of Transparency, Accountability, Standards of Service,
Availability of Information and an Effective Grievance Redressal System in
Public Service and has been continuing its pioneering work in this direction.
In the process, CCC has been involved both in the drawing up of appropriate
Citizens’ Charters for various organizations, as also in the evaluation of
their implementation in the POWER SECTOR
Based on
its own experience of over a decade of DERC and the experience of its Member
Organisations, DERC should be strongly of the view that significant,
sustainable and measurable achievement of its vision, mission and aims and
objectives as indicated above, is possible only through an Institutional
approach and not by mere funding of individual and sporadic stand alone
projects.
DERC HAS TO FORM A CORE CENTRE to be
set up with assistance by the Ministry of Consumer Affairs, POWER and CITIZENS
who have been proactive in POWER, NGO, Federation etc as a CITIZEN CHARTER, LokPal
etc Government of India, to provide a most scientific and effective system of
collection and dissemination of consumer related problems and issues and there
solutions.
OBJECTIVES
The
Objectives of the CORE Centre at DERC
- Development of Information gathering mechanisms on Consumer related issues.
- Dissemination of information on important Consumer Issues.
- Establishing a Research and Documentation Centre ( highlighting the work of partner members) on various consumer issues.
- Providing Information and Analysis of Consumer related Laws and Judgments.
- To provide Online Support and pursue Consumer Complaints.
END USERS
CORE
Center (DERC) would, interalia, comprise consumers of Goods & Services,
Consumer Organizations, Non-Government Organizations (NGOs), Manufactures and
Traders, Academicians, Practicing Advocates, Law Students, Para-legal working
on various projects nationwide and also the various Ministries and Departments
as well as Public Sector understandings, Regulatory Authorities and standards
setting bodies.
The
fundamental principle on which the project is founded is based on the premise
that Information and Communication Technologies (ICTs) can be effectively used
for:
- Generating Awareness.
- Development of Consumer Rights.
- Focusing corporate attention as consumer needs, preferences and problems
- Orienting government functioning vis-à-vis Citizens, and
- Seeking enforcement of Citizen Charters focus as also – Policymakers, Legal professionals, Consumer activists, Manufacturing companies.
Business
and Professionals (especially Doctors, Stockbrokers, Insurance and Travel
agents) often feel the need to have easy access to consumer law specific
information is domains where they practice or operate. This has meant that they
are constantly looking for a single resource which, while providing
comprehensive access to content, would also provide initiative and dynamic knowledge
to the user, based on the inter-relationships of the content, the type of
document and the source of information.
COMPONENTS
The CORE
Centre comprises the following components
- Resource Centre
- Online Database/Portal
- Newsletter Service
- Network between Consumer Organizations, Consumer Information Centers, Government and Non-Government Organizations
- Online Complaint Registration and mediation mechanism
The
significant aims of the CORE Centre will be as follows-
(i)
Creation of a Resource Centre
A
comprehensive Resource Centre on Consumer issues would also take care of the
research and information needs of parliamentarians, bureaucrats, scholars,
academics and students. A comprehensive repository of information on Consumer
welfare categorized and tagged in XML would bring about the versatility
required for a database in a Resource Centre. The Resource Centre would only be
accessible by paid subscribers.
(ii)
Creation of Online Database/ Portal
CCC
proposes the creation of an online database/ portal on consumer issues, as it
believes that this would also significantly reduce the learning curve of consumers,
activists and professionals working in the field. This is vital since often
the paralegals; activists and the staff of partner agencies have neither the
time nor the resources to keep themselves updated on the latest developments in
their area of work and interest. The access to the online portal would be free.
(iii)
Newsletter Service
An
external, independent newsletter service ensures that the detailed information
in the Resource Centre and the Online Database are circulated to stakeholders
in a regular, steady and comprehensive manner. If the newsletters are
dispatched in electronic format, apart from the reduced costs, benefits of
personalization is possible and will ensure that only focused and important
information is dispatched to the subscribers as per the subscribers
requirement.
(iv)
Network between Consumer Organizations, Consumer Information Centers,
Government & Non-Government Organizations
The CORE
Centre would also serve as a network between Consumer Organizations, Consumer
Information Centers, Government and Non-Government Organizations to ensure
that an information flow is created for the benefit of the ultimate
beneficiaries, i.e. the Consumers. The CORE Centre would make use of the latest
ICT tools to also ensure that these organizations can exchange information on
various consumer related issues and can keep abreast of any developments taking
place in any part of the country.
(v)
Online Complaint Registration And Mediation Mechanism
Creation
of an Online Complaint Registration and Mediation Mechanism will ensure that
the consumers can report their grievances online and experts in the field can
advise them and channelise their complaints to a proper authority, for quick
and effective disposal. The CORE Centre would also seek to provide redressal by
directly taking up issues with manufacturers, or the providers of goods and
service or other Government agencies and organizations
FUNDING
CCC
should be funded by various funding by DERC and Ministry of Power and
organizations for specific projects, which are generally not an ongoing
activity spread over a period of time, or on a continuing basis. This lack of
assured funds has resulted in an adhoc and piecemeal approach, which has not
enabled CCC to develop an institutional approach and build up an infrastructure
that is capable of becoming self-reliant over a period of time. Only such a
self-reliant institutional structure can demonstrate sustained growth and
measurable outputs.
2) Tariffs Hikes:
We would
seek your guidance on the following:
-
Why is no power coming from NTPC
Badarpur plant? If coming then at what price
-
Why is no power coming from Dadri
Plant? If coming then at what price?
-
Why does Reliance or other Discom
have to buy from Jindal Power at Rs.6/unit when power is available on the Power
Exchange at Rs.4 approx.
-
If power from Generating sources viz.
Badarpur & Dadri are available to us at Rs.2/unit which was anticipated by
the Government it can be supplied at Rs.3/unit leaving a margin of 33% for the
discoms.
Further
the Discoms can charge higher amount for commercial & industrial users and
charge lower for the individual users as organizations like DIAL, Hospitals
etc. have already benefitted by government largesse.
Sir
we are ready but only after CAG Audit till then NO TARIFF HIKE.
Kindly take this as
an announcement of SATYAGRAHA for POORNA SWARAJ. We would not pay any BILLS
after this unless the CAG is done Sir.
Now
the decision is with the H'ble Commission what is best for all stakeholders.
Vande
Matram!
Best
regards
Anurag
Kejriwal
Delhi
State President & Member – National Steering Committee
