Mis-behavior by the staff of DTC Low floor Bus

Mis-behavior by the staff of DTC Low floor Bus.While travelling in Low Floor Bus No. DL-IP 7638 from Ashok Vihar to Shalimar Bagh Route No. 166 at 12.15 hrs.  The Conductor of the Bus a young-man directed the Driver to divert the Bus to Pitampura side, before touching the terminal of Buses at Shalimar Bagh at 12.35 hrs..  When he was asked the reasons regarding diverting the Bus short of destination, when 50% Bus is occupied, the Conductor and the driver misbehaved and hurled shameful abusive language with threatening to assault in the Bus.  They both were informed that I am Senior Citizens of 78 years, they further increased the tone of their abusive language in presence of the passengers sitting in the Bus.  Such behavior is in-tolerable.  During the route from Ashok Vihar to Shalimar Bagh, Driver was hurling shameful abusive language on the passengers and the drivers of other vehicles on the road without considering that the girls and women too are travelling in the Bus.The Conductor was so arrogant and stated that he has no senior citizens in his family and asserted that he always misbehaves with the older persons.  The behavior of both Driver and particularly the CONDUCTOR, who refused to divulge with their names is a blot on the working of the DTC Buses and is illegal, objectionable and intolerable.  The staff dealing with Public needs to be well educated in behaving with the general Public particularly they should behave decently with Senior Citizens and Lady passengers.  The abusive language is so offensive that could not be explained in the complaint.  A thorough inquiry may be ordered and investigate the matter.  Your early reply will definitely help in assuaging the injury caused mentally to me. 

R K Nanda 

President 'Sahyog' Varisht Nagrik Manch(Regd.), Shalimar Bagh, Delhi. President Railway Pensioners Association (Regd.) New Delhi and Member Executive body of Confederation of senior citizens and Council