Delhi Chief Minister Sheila Dikshit today said her Government has enforced a time-bound service delivery mechanism under Service Level Agreement that will ensure timely delivery of services and in turn people would be spared the hardship of repeatedly visiting government offices. This was stated by the Delhi Chief Minister while addressing the concluding session of the 100th Bhagidari Workshop on civic issues which started on June 28 here at Talkatora Stadium. Speaking on the time-bound service delivery mechanism, she said people will get a response within stipulated period, failing which, the officer responsible for the delay will be fined by the Government. Fourteen services provided by the various departments have been brought under the purview of this mechanism. Further, the mechanism is electronically controlled which will put an end to hardships being faced by the citizens in getting the services being provided by the Government agencies. Ms Dikshit also referred to the Jeevan Centres which have been functioning as a lifeline of Delhi enabling citizens to avail services, get various certificates and make payments of various bills and tickets from a single window close to their place of residence. She added that Delhi is having a world class public transport system with more than 6000 low-floor ordinary and air-conditioned buses. The entire fleet is being provided GPS to ensure regularity and punctuality of buses. The GPS is also being provided in the autos which will overcome reluctant attitude of auto drives and ensure security and safety of passengers. Ms Dikshit also stated that all parking lots, which are being constructed, will be commissioned by this year end. Further, the Government has decided to monitor and ensure that malba should be regularly lifted. She called upon bhagidars to render their active cooperation in planting saplings during this season. Delhi has developed 42 city forests and decided to make 25 per cent of its area as green.
Around 1000 RWAs participated in 100th Bhagidari Workshop which is a milestone in providing an effective citizen - Government partnership. A large number of suggestions were presented by the bhagidars. The suggestions includes time-to-time repair of old water lines, checking of quality of water, immediate action on complaint on water leakage, awareness of wastage of drinking water, better DTC services in rural area, RC to be issued to only those people who have parking space, display of time-table on bus stops, proper maintenance of buses and others.
with thanks : webindia
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