MCD on FACEBOOK !

Dear Mr. Vohra ji,

 

It is a welcome feature that MCD will create a Facebook to book our grievances. However, all societies and people have to be educated as to how the 'facebook' is operated and how they could lodge a complaint! Secondly, the Hon.Lt. Governor and Hon.CM also created such 'grievances cell' in their offices and got a lot of publicity through the media but you will be appalled to know that their response is very poor! Pardon me to say so. I am expressing my opinion on this from my own experience. I had addressed all the common problems of our Society to both the foresaid VVIPs but till date no response. Their officials only do the 'post office' work i.e. forward the complaints to the officials concerned but there is no follow up from their side nor do they endorse a copy to the petitioner concerned i.e. in our case the Society itself.  What for are they doing all the 'cosmetic' dress-up and fool the aam admi!?

 

In this context I can quote with authority that during the tenure of Maharaja Scindia, when he was a railway minister at the centre, every complaint had to be attended to and replied within a fortnight and all such things were being monitored by his dedicated officials to apprise him of the position. Moreover, whenever railway officials go on tour (duty) or on leave and travel by train, it is compulsory for them to interact with the travelling passengers in the trains they are travelling and send a report on their return to the Minister's cell at Rail Bhavan and they too are monitored and necessary remedial action is taken. No doubt the tenure of his 'raj' is still considered as the 'golden era' of the Indian Railways and considerable improvements were effected. ALAS WHERE IS THE SYSTEM NOW!

 

In view of the above, let us hope and wish and pray that the pioneer attempts proposed to be made by the MCD, which will no doubt certainly improve the present situation, provided the officials at the higher level of the MCD mean 'business' and do their work religiously and faithfully, without fear or favourtisim! LET'S WAIT AND WATCH WHICH WILL BE KNOWN WITHIN A SHORT PERIOD OF TIME AFTER IT IS LAUNCHED WITH ALL FANFARE AND TRUMPHER AND PUBLICITY IN THE MEDIA!

 

Meanwhile let us be educated on the operation of the system for the benefit of all. You could do it at your level which will be useful to all the RWAs etc.

 

TK Balu

Secretary/RBECHS/Anand Vihar