Mediation centre and bhagidari movement

Many noble thoughts die premature death at the alter of action.
Take the case of bhagidari cell of dy.commissioner east delhi administration.It may be equally true of other parts of delhi.
Problems raised over three to four years and requiring no fund do not get solved.
Even there is no continuity of minutes of meetings.
The minutes must reflect pending issues raised but still pending. The second part could be items completed.
But what happens is that when ever a fresh meeting starts all old items are forgotten and there is clamour to be heard. It baffles me...why a time limit of say five minutes is not put up and all members get their turn one by one.
Also since 2005 no list of bhagidars with addresses and phone numbers is not circulated.
Similarly notice of meetings could be sent through sms or e mails and of course by daak.
There is no system that bhagidars are informed of meetings and agenda is delayed in postal transit.
The departments send their junior most functionaries and thus the very purpose of such meetings is forefeited. Even action taken report is loaded with generalities and specifics are avoided.
Respectfully i submit that senior officers must be held responsible for inaction or evasive replies.
MEDIATION CENTRE COULD BE OF GREAT HELP AND IT MUST NOT ACT AS ANOTHER DEPARTMENT OF DELHI ADMINISTRATION.
At least it could start with orders issued (BUT NOT COMPLIED) )by PUBLIC GREIVANCE COMMISSION OR CENTRAL INFORMATION COMMISSION .

KK GHEI