The Delhi government is set to start a pilot project for its service-level agreements (SLAs) to bring more accountability in its public dealings from April 1.
The concept is an initiative by Prime Minister Manmohan Singh, and Delhi will be the first off the block to implement it -- through its integrated services portal ‘Jeevan’.
As part of the initiative, it will be mandatory for each department in the Delhi government to adhere to SLAs of the government and deliver services within a deadline. Significantly, the official concerned would be penalised if delivery of a service shoots past the deadline.
The government will begin with nine services for now, Delhi’s IT Secretary Savitur Prasad said. While the basic framework for Jeevan is already in place, the government is also looking at keeping track of the status of these services provided online.
“Jeevan is already functioning through its 260 kiosks in the city,” Prasad said. “We have an internal system of tracking the status of services provided by various departments. This will now be digitised and accessed online.”
PLZ CLICK THE HEADLINE ABOVE FOR DETAILED NEWS. With Thanks source : Indian Express
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