DERC Hearing on Supply Code and Performance Standards

To
The Secretary
DERC, Viniyamak Bhawan,
C-Block, Shivalik, Malviya Nagar,
New Delhi-110017

Subject: Non-compliance of Guaranteed Standards of Performance by BYPL

Dear Sir,

There is no compliance of Guaranteed Standards of Performance by BYPL particularly in VISHWAS NAGAR area of East Delhi. The Discom never ever compensated any of the affected consumers in case of its failure to meet Guaranteed Standards of Performance as per the Delhi Electricity Supply Code and Performance Standards Regulations.

Kindly have a look at the functioning of BSES Yamuna Power Ltd regarding Power Supply and maintenance in Vishwas Nagar in the last one month. The following is the record of Power Cuts /Load Shedding in the area :


Date Timings of Power Cut Complaint No. made to BSES Call Centre Complaint made to others
31-01-10 11 am to 2 pm 689
08-02-10 7:30 pm to 10 am on 9-2-10
09-02-10 7:30 pm on 8-2-10 to 10 am
11-02-10 3:30 pm to 7:30 pm 1334 & 1364 428 oim (PGC, GNCTD)

12-02-10 10 am to 9 pm 386 CEO & CM office
13-02-10 9 am to 12 noon
15-02-10 10 am to 12 noon 469
16-02-10 11 am to 5 pm
17-02-10 3 pm to 6:15 pm
18-02-10 4 pm to 6 pm & 7:15 pm to 8 pm
23-02-10 10 am to 11 am
26-02-10 5 pm to 6:30 pm
01-03-10 12 noon to 1 pm & 2:30 pm to 4 pm 369
08-03-10 3 pm to 4 pm
09-03-10 4 pm to 5 pm & 5:30 to 6 pm

The BSES Customer Care Centres are of no use, hours after making the complaint they don’t have any status about the area. The officers of BYPL like DGM(O&M), Asst VP(O&M), VP(O&M) and BYPL CEO office are personally connected many times about the problem /situation but of no help from them also.

The public/ RWA is never ever informed of any power cut or load shedding in Advance by way of Press releases or letter or mail or by phone, so that they may get mentally prepared for the trouble/ nuisance by Discom.
This is the sample of maintenance and system up gradation /modernization by BSES and for all these types of services, BSES is asking for Tariff Revision?

Yours sincerely


(LALIT MOHAN SHARMA)
General Secretary