BSES BUSINESS MANAGERS, HQ, PUBLIC GRIEVANCES CELL DO NOT RESPOND TO GRIEVANCES OF CONSUMERS. AN EXAMPLE OF THIS IS REPRODUCED BELOW FOR INFORMATION TO ALL MEMBERS:
Due to short circuiting on a pole with very healvy load, fire broke out in July 2009 which could not be extinguished by Firemen, policemen, BSES employees. They all joined the residents for hours till the fire got extinguished on its own. This affected closeby power connections including mine. We started getting inflated bills for which repeated complaints were lodged. Parallel meters have been installed on two of the three meters but the problem was in the bus bar (distribution box) before meters. In November, there was short-circuiting in the domestic bus bar which resulted in no-current. The LEDs indicating Earth Leakage were on in two meters. This complaint was attended to and it was found that previously when bus bar was fitted, no thimbals were used and the loosely tied wires caused short-circuiting. After this the LEDs showing earth leakage also were found 'off'. This wrong wiring in the bus bar was the main reason of inflated bills for which Mr. Jha, Business Manager, at Maya Enclave, Mr. Kapoor, DGM and Mr. DP Singh at B-1 Janakpuri No Current Office were met and handed a detailed letter of my complaint narrating the reason of receiving the inflated bills. Today, it is Jan. 18 and this letter was personally delivered on Nov.18, 2009. No reply or action has been found till date. This is the state of affairs at BSES ground level which needs immediate rectification by DERC and Delhi Government.
TPS OBEROI,
VICE-PRESIDENT,
WELFARE ASSN. G BLOCK HARI NAGAR (REGD)
18-01-2010
Further, I came to know yesterday from DGM(Operations and Maintenance) of BRPL that Earthing line has been excluded from the Service Line cable -from pole to residence/shop - without informing the consumers. The electronic meters have an LED which lights whenever there is earth leakage in the household wiring. On one hand BRPL have disconnected the earthing line and on the other hand they have installed such sensitive electronic meters which RUN TEN TIMES FASTER WHENEVER THERE IS EARTHING LEAKAGE IN INTERNAL WIRING. The enhanced bill (without the actual supply increase) as per the meter reading is paid by the consumer, who is totally ignorant about this bungling at the Power Distributor level. Delhi Govt's Regulatory Authority - DERC - is also perhaps not aware of this very cleverly managed bungling by BRPL and may be NDPL in their respective areas. This also is very risky as without proper earthing in a household power connection, earthing leakage can result in electrocution and resultant loss of human lives and also property due to short-circuiting.
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